Draft for review — confirm the real policy with the store.

Out of stock? We call before we pack, and offer the closest substitute at the same or lower price; unreachable means a refund of that item. Check fresh goods and gas seals at handover. Unopened goods with a receipt: exchange or refund within 7 days, back the way you paid. WhatsApp with a photo and your order number is the fastest way to raise a problem.